Returns & Refunds

EXCHANGES AND REFUNDS:

At Signed By Chloé, we do not offer refunds. However, we are happy to offer exchanges within 7 days of purchase under specific conditions.

Please note that cancelled orders may be subject to a restocking fee.

ELIGIBILITY FOR EXCHANGE:

Exchanges will be accepted under the following circumstances:

- Damaged items received

- Defective products

- Incorrect item received

Other exchange requests may be considered at the discretion of Signed By Chloé.

 

INELIGIBLE FOR EXCHANGE:

For hygiene and quality control reasons, exchanges will not be accepted if:

- The lace has been cut

- The hair has been dyed, coloured, or chemically altered

- The wig cap has been cut or altered

- The item is missing its original packaging or box

- The wig or hair has been worn

- Tags, combs, or any attachments have been removed

- Any alterations have been made to the wig cap, lace, or hair

  
AUTOMATIC REFUNDS WILL BE ISSUED IF:

Refunds will automatically be issued in the following cases:

- Your order is cancelled by Signed By Chloé

- One or more items sell out after your order has been processed

- Orders flagged as duplicate, suspicious, fraudulent, or bot activity

CONTACT US: 

If there is an issue with your order due to an error on our part, we will work diligently to resolve it.

Please email info@SignedByChloe.ca with the following information:

- Order number (XXXXXX)

- Product name

- Photos of the damaged or incorrect item

Our team will review your request and assist you with a solution as quickly as possible.

Your feedback is important to us! If you have any questions or concerns, please don't hesitate to contact us.